Order Management & Returns
Orders & Returns
Track your orders, manage returns, and get answers to common questions about order processing
Understanding Order Status
Track your order through each stage of the delivery process
Pending
Your order has been received and is being processed
Confirmed
Your order has been confirmed by the restaurant
Preparing
The restaurant is preparing your order
Ready
Your order is ready for pickup or delivery
Out for Delivery
Your order is on the way to you
Delivered
Your order has been successfully delivered
Cancelled
Your order has been cancelled
How to Track Your Order
Check Your Email
After placing your order, you'll receive a confirmation email with your order number and tracking link.
Use Your Account Dashboard
Log in to your account and visit the "My Orders" section to see all your orders and their current status in real-time.
SMS Notifications
You'll receive SMS updates at key stages: when your order is confirmed, being prepared, out for delivery, and delivered.
Returns & Refunds
Our return policy ensures you're satisfied with every order
Incorrect Order
Received wrong items or items that don't match your order
Missing Items
Some items from your order are missing
Damaged Items
Items arrived damaged or in poor condition
Quality Issues
Food quality doesn't meet expectations
Late Delivery
Order arrived significantly later than promised
Changed Mind
You no longer want the items (before preparation)
Return Process
Contact Support
Reach out to our customer support team within 30 minutes of delivery (for order issues) or immediately after cancellation.
Provide Details
Share your order number, reason for return, and any photos if applicable. Our team will review your request.
Review & Approval
We'll review your request and approve eligible returns. You'll receive a confirmation email with next steps.
Refund Processing
Once approved, your refund will be processed within 5-7 business days to your original payment method.
Important Return Policy Information
Time Limits
- Order issues must be reported within 30 minutes of delivery
- Cancellations must be made within 5 minutes of placing the order
- Late delivery complaints must be reported within 2 hours of estimated delivery time
Refund Eligibility
- Full refund for orders cancelled before preparation
- Full refund for incorrect, missing, or damaged items
- Partial refund may be provided for late deliveries
- No refund for consumed food items (unless quality issue)
Refund Processing
Refunds are processed within 5-7 business days to your original payment method. Bank transfers may take longer. You'll receive a confirmation email once the refund is initiated.
Frequently Asked Questions
Need Help with Your Order?
Our support team is available 24/7 to assist you with order tracking, returns, and refunds